Shipping

Every piece is posted from Australia with Australia Post. We only ship within Australia for now.

When your order is posted

We post your order within 2 business days of your payment clearing. Business days are Monday to Friday, not counting national public holidays. We’ll email you as soon as it’s posted.

Pieces are one of one, so we check each one again just before it goes in the post. If we find anything that doesn’t match the listing, we’ll write to you before we send it.

Postage options and cost

Postage is shown at checkout before you pay, and you can choose from the services offered for your address. Our current postage prices:

Free Parcel Post: free on orders of A$150 or more
Australia Post Parcel Post: A$10.55
Australia Post Express Post: A$13.55

Prices in AUD. We don’t add card fees or other surcharges.

How long delivery takes

Delivery times come from Australia Post and start from the day we post your parcel, not the day you order. Express services are faster than standard ones. Regional and remote addresses usually take longer, and delays happen around public holidays and busy periods such as Christmas.

Where we can deliver

Please give us an address where someone can take delivery. If you need a PO Box, parcel locker or Post Office pick-up, contact us before you order so we can check that the service you choose can deliver there.

We can only ship to Australian addresses. If you’re overseas and want a piece, contact us and we’ll let you know whether we can help.

Packing

Every piece is packed to arrive safely, and silver is wrapped so it doesn’t scratch or tarnish on the way. Pieces from the same order go in one parcel where we can.

If your parcel is late, lost or damaged

Your order is our responsibility until it reaches you.

Late: if your parcel hasn’t arrived after the delivery estimate for the service you chose, contact us with your order number. We’ll check the tracking and start an enquiry with Australia Post.
Lost: if Australia Post can’t find it, we’ll refund you in full. Because pieces are one of one, we usually can’t replace the exact piece.
Damaged: keep the packaging, take photos of the parcel and the piece, and contact us as soon as you can. We’ll make it right under the Australian Consumer Law guarantees.

Wrong address

Please check your address before you pay. If a parcel is returned to us because the address was incomplete or wrong, we can post it again once you’ve paid the extra postage.